Privacy Policy

This Privacy Policy ("Policy") describes how BondXe ("Company", "we", "us", or "our") collects, uses, stores, processes, shares, and protects your personal information when you access or use the BondXe mobile application, website, and all related services, features, content, and functionality (collectively, the "Service" or "Services"). This Policy is incorporated into and forms part of our Terms of Service. By accessing, downloading, installing, or using the Service, you acknowledge that you have read, understood, and agree to the collection, use, storage, processing, and disclosure of your information as described in this Policy.

IMPORTANT NOTICE: This Policy contains important information about how we collect, use, and share your data. Please read this Policy carefully. If you do not agree with any part of this Policy, you must immediately cease all use of the Service and delete the application from your device.

1. INFORMATION WE COLLECT

We collect information that you provide directly to us, information that is automatically collected when you use the Service, and information we obtain from third parties. The types of information we collect include:

1.1 Information You Provide Directly:

• Account Registration Information: Mobile phone number, email address, username, password, and authentication credentials
• Profile Information: Full name, date of birth, age, gender, height, location (city, state, country, district), profile photos, profile verification documents (KYC), and biographical information
• Personal Details: Education level, college name, profession, company name, custom education and profession details, languages known, drinking preferences, smoking preferences, food preferences, and location preferences
• Interest Information: Music interests, movie interests, book interests, hobby interests, and other preferences used for matching and compatibility algorithms
• Communication Content: All messages, chats, communications, posts, comments, and other content you create, send, receive, or share through the Service, including group chats, private messages, and public posts
• Group and Activity Information: Groups you create or join, events you attend or organize, dinner plans, travel plans, club memberships, and related activity information
• Payment and Subscription Information: Payment method details, billing information, subscription plan details, purchase history, transaction records, boost credits, and in-app purchase information
• Safety and Emergency Information: Emergency contact information, SOS settings, safety preferences, reporting information, and safety-related communications
• Customer Support Information: Communications with our support team, feedback, complaints, reports, and any other information you provide when contacting us
• User-Generated Content: Photos, videos, text, audio, and any other content you upload, post, or share through the Service

1.2 Information Automatically Collected:

• Device Information: Device type, model, manufacturer, operating system, operating system version, unique device identifiers (UDID, IMEI, Android ID, etc.), device settings, and hardware information
• Application Information: App version, installation source, app usage statistics, feature usage, screen views, navigation patterns, and interaction data
• Location Information: Precise and approximate location data, GPS coordinates, IP address-based location, location history, and location-based activity data (collected with your permission and when location services are enabled)
• Log and Technical Data: IP address, browser type, browser language, access times, dates and times of Service access, pages viewed, links clicked, search queries, error logs, crash reports, performance data, and diagnostic information
• Usage and Analytics Data: How you use the Service, features you access, groups you view or interact with, matches you view or respond to, messages you send or receive, time spent on features, and user behavior patterns
• Network Information: Network type (Wi-Fi, cellular), network provider, connection speed, and network quality data
• Cookies and Tracking Technologies: Cookies, web beacons, pixel tags, local storage, session storage, and similar tracking technologies
• Push Notification Tokens: Device tokens for push notifications, notification preferences, and notification interaction data
• Authentication and Session Data: Login timestamps, session duration, authentication tokens, refresh tokens, and security-related data

1.3 Information from Third Parties:

• Social Media Platforms: If you connect your social media accounts, we may collect information from those platforms in accordance with their privacy policies and your permissions
• Payment Processors: Transaction information, payment method details, and billing information from third-party payment processors (e.g., Apple App Store, Google Play Store, RevenueCat)
• Service Providers: Information from analytics providers, advertising networks, cloud service providers, and other third-party service providers
• Public Sources: Publicly available information from public records, social media, and other public sources
• Other Users: Information that other users share about you, including but not limited to reports, reviews, ratings, and communications

2. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including but not limited to:

2.1 Service Provision and Operation:

• Create, maintain, and manage your account and profile
• Provide, operate, maintain, and improve the Service and its features
• Process your registration, authentication, and account access
• Enable communication between users, including messaging, group chats, and notifications
• Facilitate group creation, discovery, joining, and management
• Process payments, subscriptions, and in-app purchases
• Provide customer support and respond to your inquiries

2.2 Matching and Recommendations:

• Use AI-powered algorithms and compatibility matching to suggest groups, users, and activities based on your interests, preferences, and behavior
• Calculate compatibility scores and match percentages
• Provide personalized recommendations for groups, events, and connections
• Analyze user behavior to improve matching accuracy

2.3 Safety and Security:

• Verify user identities and conduct profile verification (KYC)
• Detect, prevent, and investigate fraud, abuse, illegal activities, and security threats
• Enforce our Terms of Service and community guidelines
• Process reports, complaints, and safety concerns
• Provide safety features, including SOS functionality and emergency contacts
• Monitor and analyze user behavior for safety purposes

2.4 Communication and Notifications:

• Send you service-related communications, including account updates, security alerts, and administrative messages
• Send you push notifications, SMS messages, and emails about matches, messages, group activities, and other Service-related information
• Send you marketing communications, promotional offers, and newsletters (you may opt out at any time)
• Notify you about changes to the Service, Terms of Service, or this Privacy Policy

2.5 Analytics and Improvement:

• Analyze usage patterns, user behavior, and Service performance
• Conduct research, surveys, and data analysis to improve the Service
• Develop new features, products, and services
• Troubleshoot technical issues and improve Service reliability
• Measure the effectiveness of features, content, and communications

2.6 Legal and Compliance:

• Comply with applicable laws, regulations, legal processes, and government requests
• Respond to legal claims, subpoenas, court orders, and law enforcement requests
• Protect our rights, property, safety, and the rights, property, and safety of our users and others
• Enforce our Terms of Service and other agreements
• Prevent or investigate potential violations of our policies or illegal activities

2.7 Business Operations:

• Manage our business operations and internal administration
• Conduct business analytics and financial reporting
• Facilitate mergers, acquisitions, reorganizations, or sales of assets
• Aggregate and anonymize data for business intelligence and research purposes

3. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

3.1 With Other Users:

• Your profile information (name, age, location, interests, photos, bio, etc.) is visible to other users as part of the Service
• Your username, profile photo, and basic information are shared with users in groups you join or create
• Your messages, posts, and communications are shared with the intended recipients
• Your group memberships, activities, and participation are visible to other group members
• Your location information may be shared with other users when you use location-based features (with your permission)
• Other users may see information about your compatibility scores, match percentages, and recommendations

3.2 With Service Providers and Business Partners:

• Payment processors for processing payments and subscriptions
• Cloud service providers for data storage and hosting
• Analytics providers for analyzing usage and improving the Service
• Advertising networks and marketing partners for advertising and marketing purposes
• Customer support providers for handling support requests
• Security and fraud prevention services for detecting and preventing fraud
• Push notification services for sending notifications
• Other third-party service providers who assist us in operating the Service

3.3 For Legal and Safety Purposes:

• When required by law, regulation, legal process, or government request
• To respond to subpoenas, court orders, or other legal requests
• To protect our rights, property, safety, or the rights, property, and safety of our users or others
• To enforce our Terms of Service, Privacy Policy, or other agreements
• To investigate, prevent, or take action regarding illegal activities, fraud, abuse, or security threats
• To comply with applicable laws and regulations

3.4 Business Transfers:

• In connection with a merger, acquisition, reorganization, sale of assets, or other business transaction
• If we are involved in bankruptcy, liquidation, or similar proceedings
• Your information may be transferred to the acquiring entity or successor

3.5 With Your Consent:

• We may share your information with third parties when you explicitly consent to such sharing
• We may share your information for purposes not described in this Policy with your consent

3.6 Aggregated and Anonymized Information:

• We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you
• Such information may be used for research, analytics, business intelligence, and other purposes

IMPORTANT: We do not sell your personal information to third parties for their marketing purposes. However, we may share your information as described above, and third parties may use your information in accordance with their own privacy policies, which we do not control.

4. DATA SECURITY AND PROTECTION

We implement various technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Encryption of sensitive data in transit and at rest using industry-standard encryption protocols
• Secure data transmission using SSL/TLS and other secure communication protocols
• Access controls and authentication mechanisms to restrict unauthorized access
• Regular security audits, vulnerability assessments, and penetration testing
• Firewalls, intrusion detection systems, and other network security measures
• Employee training and access restrictions to limit internal access to personal data
• Secure data centers and physical security measures
• Incident response procedures and breach notification protocols

NO GUARANTEE OF SECURITY: Despite our security measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information. You acknowledge and agree that: (a) there are inherent security risks in transmitting information over the Internet; (b) we cannot guarantee that your information will be completely secure; (c) you use the Service at your own risk; and (d) we are not liable for any unauthorized access, use, disclosure, alteration, or destruction of your information, except to the extent required by applicable law.

5. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

5.1 Access and Portability:

• Request access to your personal information and receive a copy of the data we hold about you
• Request that we provide your information in a portable, machine-readable format

5.2 Correction and Update:

• Update, correct, or modify your personal information through your account settings
• Request that we correct inaccurate or incomplete information

5.3 Deletion and Erasure:

• Request deletion of your account and associated personal information
• Request that we erase your personal information, subject to legal and operational requirements

5.4 Objection and Restriction:

• Object to certain processing of your personal information
• Request restriction of processing in certain circumstances

5.5 Opt-Out and Preferences:

• Opt out of marketing communications by adjusting your notification preferences or unsubscribing from emails
• Control location sharing through your device settings and app permissions
• Adjust privacy settings in your account to control what information is visible to other users
• Disable push notifications through your device settings

5.6 Withdrawal of Consent:

• Withdraw your consent for certain processing activities, where processing is based on consent
• Note that withdrawal of consent may affect your ability to use certain features of the Service

Exercise of Rights: To exercise any of these rights, please contact us through the Service's support section or by email at bondxe.pvt.ltd@gmail.com. We will respond to your request within a reasonable time, subject to applicable law. We may require verification of your identity before processing certain requests. Please note that we may not be able to fulfill all requests due to legal, operational, or technical limitations, and some information may be retained as required by law or for legitimate business purposes.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained for the duration of your account and for a reasonable period after account deletion for legal, safety, and operational purposes
• Communication Content: Retained for the duration of your account and may be retained after account deletion if required by law or for safety purposes
• Payment and Transaction Information: Retained as required by law, typically for 7 years or as required by applicable financial regulations
• Safety and Security Data: Retained as necessary for safety, security, fraud prevention, and legal compliance purposes
• Analytics and Usage Data: Retained in aggregated or anonymized form for business intelligence and improvement purposes
• Legal and Compliance Data: Retained as required by applicable laws, regulations, or legal processes

When you delete your account, we will delete or anonymize your personal information, except where: (a) retention is required by applicable law; (b) retention is necessary for safety, security, or fraud prevention; (c) retention is necessary to resolve disputes or enforce agreements; (d) information has been shared with other users and cannot be deleted from their accounts; or (e) information has been aggregated or anonymized and cannot be linked to you.

7. CHILDREN'S PRIVACY

The Service is not intended for, and we do not knowingly collect personal information from, children under the age of 18 (or the age of majority in your jurisdiction, whichever is greater). If you are under 18, you may not use the Service. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information and terminate the account as soon as possible. If you believe we have collected information from a child under 18, please contact us immediately.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may have different data protection laws than your country. By using the Service, you consent to the transfer of your information to countries outside your jurisdiction, including but not limited to India.

We take appropriate measures to ensure that your information receives an adequate level of protection in the countries where it is processed. These measures may include: (a) implementing standard contractual clauses approved by relevant data protection authorities; (b) ensuring that third-party service providers are subject to appropriate data protection obligations; and (c) implementing other safeguards as required by applicable law.

You acknowledge and agree that: (a) your information may be transferred to and processed in countries with different data protection laws; (b) such transfers are necessary for the provision of the Service; and (c) we are not responsible for the data protection laws or practices of other countries.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, pixel tags, local storage, session storage, and similar tracking technologies ("Tracking Technologies") to collect and store information about your use of the Service. These technologies help us:

• Remember your preferences and settings
• Analyze how you use the Service
• Provide personalized content and advertising
• Improve the Service and user experience
• Detect and prevent fraud and security threats

You can control Tracking Technologies through your device settings and browser preferences. However, disabling certain Tracking Technologies may affect the functionality of the Service. We may also use third-party analytics and advertising services that use Tracking Technologies, and these services have their own privacy policies.

10. THIRD-PARTY SERVICES AND LINKS

The Service may contain links to third-party websites, services, or applications that are not owned or controlled by BondXe. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices, content, or data handling of third-party services. We encourage you to read the privacy policies of any third-party services you access.

We may integrate with third-party services, including but not limited to payment processors, analytics providers, advertising networks, social media platforms, and cloud service providers. Your use of these third-party services may be subject to their own terms and privacy policies, which we do not control.

11. CALIFORNIA PRIVACY RIGHTS (If Applicable)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") and other California privacy laws, including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us through the Service's support section or by email at bondxe.pvt.ltd@gmail.com.

12. EUROPEAN PRIVACY RIGHTS (GDPR - If Applicable)

If you are located in the European Economic Area ("EEA"), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation ("GDPR") and other applicable data protection laws, including:

• The right to access, rectify, or erase your personal data
• The right to restrict or object to processing of your personal data
• The right to data portability
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a supervisory authority

Our legal basis for processing your personal data includes: (a) your consent; (b) performance of a contract; (c) compliance with legal obligations; (d) protection of vital interests; (e) performance of a task carried out in the public interest; and (f) legitimate interests. To exercise your GDPR rights, please contact us through the Service's support section or by email at bondxe.pvt.ltd@gmail.com.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify, update, or change this Privacy Policy at any time, for any reason, with or without notice. Material changes will be communicated through the Service, email, or other reasonable means. Your continued use of the Service after such modifications constitutes your acceptance of the modified Privacy Policy. If you do not agree to any modifications, you must immediately stop using the Service and delete your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. The "Last updated" date at the bottom of this Policy indicates when it was last revised.

14. YOUR CONSENT AND ACKNOWLEDGMENT

By using the Service, you acknowledge and agree that:

• You have read, understood, and agree to this Privacy Policy
• You consent to the collection, use, storage, processing, and disclosure of your information as described in this Policy
• You understand that your information may be transferred to and processed in countries other than your country of residence
• You understand that no method of data transmission or storage is 100% secure
• You are responsible for maintaining the confidentiality of your account credentials
• You understand that information you share with other users is at your own risk
• You understand that we may retain certain information as required by law or for legitimate business purposes

15. CONTACT US

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our data practices, please contact us:

We will attempt to respond to your inquiry within a reasonable time, subject to applicable law and our operational capacity.

Acknowledgment: BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SERVICE AND DELETE THE APPLICATION FROM YOUR DEVICE.